Refund Policy & Terms and Conditions
Fingerprinting Solutions Plus is committed to providing accurate, professional fingerprinting and related services. By booking an appointment, submitting payment, or using any service provided by Fingerprinting Solutions Plus, you acknowledge that you have read, understood, and agree to these Refund Policy & Terms and Conditions ("Terms").
Refund Policy
Except where otherwise required by applicable law,
all sales are final.
Once an appointment is scheduled, payment is made, or a service is performed, all fees are non-refundable except in the limited situations stated below.
Fees paid to Fingerprinting Solutions Plus cover reserved appointment time, scheduling, administrative work, technician expertise, equipment use, service preparation, and other resources allocated specifically for the client.
No refunds will be issued because of:
- Missed appointments
- Late arrivals
- Client cancellations after booking
- Incorrect service selection
- Failure to bring required identification or documentation
- Failure to satisfy the requirements of the requested service
- Incorrect ORI, agency, routing, mailing, or submission information provided or approved by the client
- Fingerprint rejection not directly caused by Fingerprinting Solutions Plus
- Agency rejection or denial not directly caused by Fingerprinting Solutions Plus
- Third-party processing or submission delays
- Changes in agency requirements
- Outcomes or decisions made by government agencies, employers, licensing boards, or other third parties
- Except as otherwise required by applicable law or expressly stated in these Terms, payments are non-refundable.
Limited Exceptions
Refunds may be issued in the following limited circumstances:
- A duplicate payment was made for the same service
- Fingerprinting Solutions Plus is unable to perform the purchased service
If Fingerprinting Solutions Plus is unable to perform the purchased service, Fingerprinting Solutions Plus may, where permitted by law and depending on the circumstances, offer a rescheduled appointment, service credit, or refund of the amount paid for the affected service.
This provision does not require a refund for delays, interruptions, rejections, or failures attributable solely to a third party after Fingerprinting Solutions Plus has performed the purchased service.
Any approved refund will be limited to the amount actually paid to Fingerprinting Solutions Plus for the affected service.
Except as otherwise required by applicable law, no other refund exceptions apply.
Appointment Policy
Clients must arrive on time and prepared for their scheduled appointment.
If a client:
- Arrives 15 minutes or more after the scheduled appointment time
- Misses the appointment
- Fails to satisfy service requirements
- Fails to present required identification or documentation
- Provides information that prevents the requested service from being completed
The appointment may be forfeited, and a new appointment and new payment may be required.
Appointment fees reserve dedicated service time and associated resources for the client. A missed, forfeited, or client-cancelled appointment does not entitle the client to a refund.
Same-day and walk-in availability, when offered, is subject to scheduling capacity and is not guaranteed.
Services Provided
Fingerprinting Solutions Plus provides fingerprint collection and related administrative services, including, but not limited to, Live Scan fingerprinting, ink fingerprinting, fingerprint cards, electronic fingerprint files and transmissions, FBI background check support, FDLE-related fingerprint submissions, and other related services.
Fingerprinting Solutions Plus provides fingerprint capture, preparation, administrative, and submission support as applicable to the service purchased.
We do not act as the decision-maker for any employer, licensing board, government agency, law-enforcement agency, background-check authority, or other third party.
Service Scope Disclaimer
Fingerprinting Solutions Plus performs only the services specifically purchased or agreed upon.
Unless expressly stated otherwise in writing, we do not:
- Control third-party processing times
- Influence background-check results
- Guarantee fingerprint acceptance
- Guarantee agency acceptance of an application or submission
- Determine a client's eligibility
- Guarantee licensing, employment, certification, immigration, clearance, or approval outcomes
- Control government, agency, employer, or other third-party decisions
All final determinations are made solely by the applicable receiving agency, employer, licensing authority,
government entity, or other third party.
A service is considered performed when Fingerprinting Solutions Plus has completed the substantive portion of the service purchased, including, as applicable, fingerprint capture, fingerprint-card preparation, electronic transmission, file preparation, document preparation, mobile service visit, consultation, or other requested service.
We focus on accurate capture so your submission is done right the first time.
Client Responsibility
The client is solely responsible for:
- Selecting the correct service
- Providing accurate and complete information
- Bringing all required identification and documentation
- Confirming the requirements of the receiving agency before the appointment.
- Providing the correct ORI, agency code, routing information, mailing information, or other submission information when required
- Reviewing information for accuracy before submission or completion
- Confirming that the purchased service satisfies the requirements of the receiving agency or requesting organization
When a service requires client-provided names, identifying information, ORI numbers, agency codes, mailing information, routing information, or other submission data, the client is responsible for reviewing and confirming the accuracy of that information before submission.
Fingerprinting Solutions Plus is not responsible for rejection, delay, additional expense, resubmission, or other consequences resulting from inaccurate, incomplete, or incorrect information supplied, selected, or approved by the client.
Except where otherwise required by applicable law, no refund will be issued for such errors.
No refunds will be issued for these errors.
Reprint Policy
Fingerprint rejection does not automatically entitle the client to a refund.
If fingerprints are rejected because of a fingerprint-quality issue directly caused by Fingerprinting Solutions Plus, one complimentary reprint will be provided if:
- The client notifies Fingerprinting Solutions Plus within 14 days of the original appointment; and
- The client provides reasonable documentation showing that the fingerprints were rejected because of fingerprint quality.
A complimentary reprint will not be provided when rejection is caused by:
- Worn, faint, damaged, or hard-to-capture fingerprints
- Skin condition, age, scarring, dryness, injury, or other client-specific fingerprint-quality conditions
- Incorrect or incomplete information supplied or approved by the client
- Incorrect service selection
- Agency-specific formatting or submission requirements outside the service purchased
- Changes in agency requirements after the original appointment
- Reasons unrelated to the quality of Fingerprinting Solutions Plus's fingerprint capture
Any additional fingerprinting, cards, transmissions, shipping, travel, or other services outside this complimentary reprint policy may require additional payment.
Our goal is to get your prints accepted the first time.
Third-Party Processing and Delays
Fingerprinting Solutions Plus may transmit information to or work with authorized third parties as necessary to provide requested services,
including, as applicable:
- FBI
- FDLE
- ATF
- State agencies
- Federal agencies
- Licensing boards
- Employers
- Authorized service providers or processing partners
- Other authorized entities
Once information, fingerprints, documents, or other materials are submitted to or placed under the control of an authorized third party, Fingerprinting Solutions Plus does not control that third party's processing, systems, timelines, requirements, or decisions.
To the fullest extent permitted by law,
Fingerprinting Solutions Plus is not responsible for:
- Third-party processing delays
- Agency or system backlogs
- Third-party system outages
- Delayed records or results
- Rejections not directly caused by Fingerprinting Solutions Plus
- Decisions made by third parties
- Changes in agency requirements
- Delays caused by governmental or third-party review
Estimated processing times are estimates only unless Fingerprinting Solutions Plus expressly guarantees a timeframe in writing.
No Guarantees
Unless expressly stated otherwise in writing, Fingerprinting Solutions Plus does not guarantee:
- Acceptance of fingerprints by any agency
- Background-check results or outcomes
- Processing or turnaround times controlled by third parties
- Eligibility determinations
- Licensing or certification
- Employment
- Immigration outcomes
- Security or other clearances
- Governmental or agency approval
- Any other third-party decision or outcome
Payment is for the service performed by Fingerprinting Solutions Plus and not for a particular decision, result, approval,
or outcome from a third party.
Biometric Data Consent
Fingerprinting Solutions Plus provides services that may require the capture or collection of biometric identifiers, including fingerprints.
Before providing a service requiring biometric capture, you are informed that your fingerprints or other applicable biometric identifiers will be collected or captured for the purpose of providing the service you requested and, when applicable, transmitted to authorized recipients.
By providing the required consent before biometric capture and proceeding with the service, you authorize Fingerprinting Solutions Plus to collect, capture, use, process, store when necessary, and transmit your biometric identifiers only as reasonably necessary to provide the requested service or as otherwise permitted or required by applicable law.
Biometric identifiers may be transmitted to authorized governmental agencies, law-enforcement agencies, authorized service providers, processing partners, employers, licensing authorities, or other authorized recipients when reasonably necessary to complete the service requested by the client and as permitted by applicable law.
Fingerprinting Solutions Plus does not sell or lease biometric identifiers.
Fingerprinting Solutions Plus will protect biometric identifiers in its possession using reasonable care and in a manner that is the same as or more protective than the manner in which it protects other confidential information, as required by applicable law.
Biometric identifiers retained by Fingerprinting Solutions Plus will be destroyed within the period required by applicable law after the purpose for collecting or capturing the biometric identifier has been satisfied, unless a longer retention period is permitted or required by law.
Once biometric information has been lawfully transmitted to an authorized third party, that third party's collection, storage, retention, use, processing, and destruction practices may be governed by its own policies and applicable law and are outside the direct control of Fingerprinting Solutions Plus.
Your information is handled professionally and submitted only as required.
Payment Terms
All payments are due at the time of booking or service unless otherwise expressly agreed to in writing by Fingerprinting Solutions Plus.
By submitting payment, the client represents that:
- The payment method is authorized for use
- The information supplied in connection with the transaction is accurate
- The client agrees to the applicable Refund Policy & Terms and Conditions
Fingerprinting Solutions Plus reserves the right to refuse, suspend, or discontinue service when required
payment has not been completed or authorized.
Payment Dispute and Chargeback Policy
Clients are encouraged to contact Fingerprinting Solutions Plus promptly regarding any concern with a charge so that we have an opportunity to investigate and attempt to resolve the matter.
Nothing in these Terms limits any rights a consumer may have under applicable federal or state law or applicable payment-card network rules.
Fingerprinting Solutions Plus reserves the right to contest any chargeback or payment dispute that it reasonably believes is inaccurate, unsupported, fraudulent, duplicative, or inconsistent with the services booked, reserved, or performed.
In responding to a payment dispute or chargeback, Fingerprinting Solutions Plus may provide relevant documentation to the payment processor, card network, financial institution, collection provider, arbitrator, court, or other authorized entity, including, as applicable:
- Appointment and scheduling records
- Payment and transaction records
- Communications with the client
- Appointment reminders
- Check-in or attendance records
- Service and submission records
- Proof that a service was performed
- Applicable refund and cancellation policies
- Evidence of the client's acknowledgment or acceptance of these Terms
The initiation of a payment dispute or chargeback does not itself establish that a charge was invalid or that a refund is owed.
Limitation of Liability
To the fullest extent permitted by applicable law, Fingerprinting Solutions Plus shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the services provided, including, but not limited to:
- Loss of income
- Loss of employment opportunities
- Loss of business opportunities
- Travel expenses
- Filing or application fees
- Delay-related damages
- Third-party processing issues
- Third-party decisions or outcomes
- Consequences resulting from incorrect information supplied or approved by the client
To the fullest extent permitted by applicable law, the total liability of Fingerprinting Solutions Plus arising from a particular service shall not exceed the amount actually paid to Fingerprinting Solutions Plus for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Right to Refuse Service
Fingerprinting Solutions Plus reserves the right, to the extent permitted by applicable law, to refuse, stop, suspend, or reschedule service for legitimate business, compliance, operational, or safety reasons, including, but not limited to:
- Failure to comply with service requirements
- Failure to present valid or sufficient identification
- Disruptive, threatening, abusive, or inappropriate behavior
- Safety or security concerns
- Suspected fraud or misrepresentation
- Suspected unlawful activity
- Inability to verify required information
- Circumstances preventing the service from being performed accurately, safely, or lawfully
Nothing in this provision authorizes discrimination prohibited by applicable law.
Force Majeure
Fingerprinting Solutions Plus shall not be liable for delay, interruption, or failure to perform caused by circumstances beyond its reasonable control, including, but not limited to:
- Power outages
- Internet, telecommunications, or system failures
- Severe weather
- Natural disasters
- Government actions or closures
- Emergency conditions
- Building closures or evacuations
- Third-party service or processing outages
- Government or agency system outages
- Transportation interruptions
- Equipment interruptions that could not reasonably have been prevented
- Other events beyond the reasonable control of Fingerprinting Solutions Plus
When such an event prevents Fingerprinting Solutions Plus from performing a scheduled service, Fingerprinting Solutions Plus may, depending on the circumstances and where permitted by law, reschedule the service, issue a service credit, or refund the amount paid for the affected service.
Governing Law and Venue
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent federal law governs a particular matter.
Subject to the arbitration provision below, any court proceeding permitted under these Terms shall be brought in a court of competent jurisdiction in Collin County, Texas, unless applicable law requires otherwise.
Dispute Resolution and Arbitration
Before initiating arbitration, either party must provide the other party with written notice describing the dispute and the requested resolution and allow at least thirty (30) days for a good-faith effort to resolve the matter informally.
Except for matters that qualify for small claims court and requests for temporary or preliminary injunctive relief where permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, a transaction with Fingerprinting Solutions Plus, or services provided by Fingerprinting Solutions Plus shall, to the fullest extent permitted by applicable law, be resolved through binding individual arbitration.
Arbitration shall be administered by the American Arbitration Association ("AAA") under the applicable AAA Consumer Arbitration Rules then in effect, unless the parties mutually agree in writing to another arbitration administrator or procedure.
The arbitration shall take place in Collin County, Texas, unless applicable law, the applicable arbitration rules, or the arbitrator requires or permits another location or method of participation.
This arbitration provision shall be governed by the Federal Arbitration Act to the extent applicable.
ARBITRATION MEANS THAT COVERED DISPUTES WILL BE DECIDED BY AN ARBITRATOR RATHER THAN BY A JUDGE OR JURY IN COURT, EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION OR REQUIRED BY LAW.
Claims subject to arbitration must be brought on an individual basis. To the fullest extent permitted by applicable law, neither party may bring or participate in a class, collective, consolidated, or representative arbitration proceeding.
Nothing in this section prevents either party from bringing an individual matter that qualifies for small claims court.
If any portion of this arbitration provision is determined to be invalid or unenforceable, the remaining portions shall remain effective to the fullest extent permitted by applicable law.
Recovery of Costs and Legal Fees
If Fingerprinting Solutions Plus takes lawful action to enforce these Terms, collect an unpaid valid balance, respond to fraud, or address a breach of these Terms, Fingerprinting Solutions Plus reserves the right to seek reasonable costs, attorney's fees, arbitration expenses, court costs, collection costs, or other amounts only to the extent such amounts are recoverable under applicable law, contract, or governing rules.
Nothing in this section creates a right to recover fees or costs where such recovery is prohibited by applicable law.
Service-Specific Requirements
Certain services may be subject to additional requirements, instructions, eligibility criteria, processing times, governmental requirements, third-party terms, or service-specific policies disclosed during scheduling, payment, or before the service is performed.
The client is responsible for reviewing and complying with applicable service-specific requirements.
When service-specific terms are provided, those terms supplement these Terms. If there is a direct conflict regarding the particular service, the more specific service terms will control to the extent permitted by applicable law.
Eligibility
By booking or using our services, you represent that you are at least 18 years old or otherwise possess the legal authority necessary to enter into the transaction and authorize the requested service.
When a service involves a minor or another individual for whom authorization is legally required, the person requesting or authorizing the service represents that they possess the authority required by applicable law to authorize that service.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
Changes to These Terms
Fingerprinting Solutions Plus may update or revise these Terms from time to time.
Revised Terms will apply prospectively beginning on the effective date stated in the revised Terms.
Unless otherwise required or permitted by applicable law, the version of these Terms in effect when the client books, purchases, or receives the applicable service will govern that transaction.
Fingerprinting Solutions Plus may retain prior versions of these Terms for business, compliance, and dispute-resolution purposes.
Acceptance of Terms
By booking an appointment, submitting payment, affirmatively accepting these Terms electronically, or using a service provided by Fingerprinting Solutions Plus, you acknowledge that you have had the opportunity to review these Terms and agree to be bound by them to the extent permitted by applicable law.
For services requiring biometric capture, any additional biometric acknowledgment or consent presented before collection is incorporated into these Terms.x
Contact Information
Fingerprinting Solutions Plus
7460 Warren Parkway, Suite 100
Frisco, Texas 75034
Phone: 469-850-0002
Email: info@fingerprintingsolutionsplus.com
Questions regarding these Terms or a transaction should be directed to Fingerprinting Solutions Plus using the contact information above.
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